Increasing Productivity, Efficiency, and Governance for Capacity Utilization in the Public Sector

The Dorchester Hotel 53 Park Lane

London W1K 1QA, United Kingdom.

September 16-20, 2019


The Masterclass on Navigating Public Sector Challenges in a Complex World is a 4-day immersive Masterclass for Top and mid-level Executives and Managers. It is designed to show step-by-step techniques for successful policy development and programme implementation in the public and private sector for optimal capacity utilization. The Masterclass is aimed at showing how Governments today face greater challenges as increased volatility and uncertainty introduce new complexities that established approaches are unable to cope with. Advances in complexity science, the cognitive sciences and new approaches to “sense-making” can generate better analysis, boost the sensitivity of programme responses, and increase public sector impact. But how do these principles and practices work? What adjustments are required to achieve optimal results using these new tools?

This Masterclass is therefore designed to build competence and equip delegates with modern trends in strategic and successful policy development and programme implementation while also increasing capacity utilization.


At the end of this workshop, you will be able to:

  • Apply the framework to look at issues differently.
  • Examine how to use narratives in public engagement to identify possible high impact policy interventions.
  • Access how to construct safe-to-fail experiments as a way of rapidly prototyping policy and programme ideas
  • Increase productivity and efficiency as a leader


  • Perm Secs, CEOs, DGs and Executive Secretaries of Government MDAs
  • Civil Service, Public Service and Parastatals
  • Senior Officers and Directorate level staff of MDAs
  • Senior Admin Officers of Federal Government Ministries.
  • Treasury Managers, Treasury Executives, Asset-Liability Managers, Portfolio Managers
  • Managers of Government and Private businesses.

Abridged Profile of some of the Facilitators:  

Hawa Charfaray

CEO & Founder Traning Excellence SA and the Middle East, Global Speaker, Business Executive Coach and NLP Practitioner.

​Hawa Charfaray is the CEO& Founder of Training Excellence Africa & The Middle East. She is a renowned International Corporate Trainer and Motivational Speaker. Hawa is committed to community development through social responsibility efforts as an Inspirational Presenter.

Hawa has invested in changing lives through her many years of experience as an NLP practitioner, Life Coach, Language and Behavior (LAB) Profile Practitioner, Inventory, Work Attitude and Motivation (iWAM) practitioner, Econometric practitioner and Hypnotherapy practitioner. She is both honoured and inspired to be nominated by Difference Makers SA as she said at a recent Women Empowerment Breakfast hosted by her organization: “We cannot become ourselves by ourselves. We need to go out of our way to support each other. We need to be mirrored, emulated and celebrated; who you are truly does make a difference!”

Hawa is a proudly South-African born leader in her field of training, mentoring and coaching. She has established in her organization’s global presence with offices, partner organizations and projects which she manages on a day-to-day basis.

Interested in Attending

This conference is open only to registered delegates. 

Registration fee is put at $1,200

Covering: Participation fee, Workshop Materials; Lunch and Tea Break for the duration of the Workshop; site visits around London.

T: +44 7464 350969; +44 7438 802727