First Bank deploys Whatsapp for digital banking

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The First Bank Nigeria Limited has introduced a chat banking on Whatsapp that enables customers to carry out key banking transactions for 24 hours every day.

The bank said the new banking channel would enable customers to open new accounts, receive instant transaction notifications, check their balances on the go, carry out transfers and airtime top up.

Speaking at the unveiling of the banking service in Lagos, the Managing Director/Chief Executive Officer, FBN and subsidiaries, Dr. Adesola Adeduntan, said the new platform aimed to effectively and efficiently meet customers’ financial needs.

To ensure the security of transactions on the platform, he said customers would be able to generate a WhatsApp banking PIN and all the transaction authentications would be done using a safe link, thereby ensuring the security of customers’ details.

First Bank chat banking on WhatsApp is another significant milestone in our mission to provide convenient and fast payment solutions to our customers.

“It is one of the ways First Bank puts You First and enables you to stay connected with your contacts, loved ones, friends and finances all on the go while you chat with them because, at First Bank, we are driven to bolster relationships on all fronts, anywhere and anytime,” he said.

It is a new channel for access to our services; a convenient way to make payment and an easy-to-use banking application. Banking with First Bank on WhatsApp is secure, accessible and convenient. You can now carry out basic banking transactions such as inter and intra-bank funds transfer, pay bills, buy airtime, buy data and check your account balance on your WhatsApp.

According to Adeduntan, first bank digital banking offerings have been optimized to ensure ease of banking and convenience via other channels such as FirstMobile app, Firstonline, FirstMonie and USSD banking.

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