The Tanzanian Ministry of Education, Science, and Technology seeks to launch customer service guidelines for all schools and institutions under it.
The Permanent Secretary in the Ministry of Education, Dr. Leonard Akwilapo, disclosed this during the launching of a critical analysis of the Education and Training Policy of 2014 report dubbed ‘The Education We Want’, in Dar es Salaam. He noted that bringing customer service into education can make a big difference as the guidelines invented for the purpose will be used by the ministry of education and the President’s Office Regional Administration and Local Government (PORALG).
“The guidelines are prepared to outline what teachers are supposed to do once they receive visitors and customers. Whether you are an institution or school, you have customers that need to be served” he said.
According to him, these guidelines will be issued to all schools and institutions under the ministry, as he further explained that education systems have many different types of customers who go by different names such as students, teachers, parents, and other stakeholders like the government or board members.