MTN Signs Irish Deal to Boost Customer Service

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Leading Telecommunications Company MTN has recently signed a deal with the Irish Digital Skills Academy in South Africa, geared towards upgrading staff skills in order to deliver a more efficient service to customers.
While speaking about the partnership, General Manager of MTN Group Global Enterprise Sales, Ella Tsouros said “This is a continent-wide initiative not limited to South Africa. Yes, it will increase the skilled base in the ICT industry”. She added that the operator intends to place customer service as a priority in the telecoms space.
“We want to significantly transform the way we interact with our customers through our various channels, and we will be using these new skills to help us up our game within that space. The initiative will help to upskill key MTN staff, which will help us to retain key talent in a market where we have huge shortages, as well serving as a form of recognition for our top performers,” she said.
Tsouros also noted that “It will be beneficial for us to have people coming from outside our company and looking with fresh eyes at our challenges and giving us feedback, and out of that helping us to come up with clear plans that we can execute”.
Irish Ambassador to South Africa, Liam MacGabhann said “It is encouraging to see new doors opened for increased collaboration and knowledge sharing between Ireland and South Africa in this important sector”.
The Digital Skills Academy is based in Ireland and focuses on producing graduates for tech companies. It is expected that graduates of the programme will be given freedom to find new efficiencies with the operator to deliver better service.

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