Kenya Power recently launched a smart metering project that will benefit customers in the Small and Medium Enterprise (SMEs) sector across the country.
The project falls under Kenya Electricity Modernisation Project, funded with Kshs.1.25 billion by the World Bank, and is slated to be completed by 30th June this year. The smart meters which have been rolled out are part of an Advanced Metering Infrastructure that facilitates two-way communication between the company and the customer.
If an outage occurs, the smart meters are able to communicate directly with the company’s National Contact Centre which facilitates immediate resolution and enhances the efficiency as the Kenya Power teams are alerted promptly. Additionally, the smart meter also sends a notification to the customer via SMS.
Speaking about the newly launched Metering Project, Bernard Ngugi, Managing Director and CEO, Kenya Power said; “These combined benefits of error-free data, prompt network problem identification, and audit of energy consumption will go a long way in enhancing service delivery to our customers in the SME sector. We believe that the advanced metering technology will further enhance customer satisfaction based on the visibility and prompt detection of power usage and also reduce technical losses which are key to ensuring reliable and quality supply of power.”