The Director General of the Consumer Protection Council, CPC, Mrs. Modupe Atoki, has called on Nigerian Consumers to be more proactive in demanding quality services delivery from service providers. The Director General made the call while receiving members of the African Leadership Magazine team recently at the Agency’s head office in Abuja, Nigeria.
Mrs. Atoki, maintained that Consumers would have to play a more prominent role towards ensuring that their rights are respected by service providers, adding that there is very little the agency can do, if the consumer does not report cases of service failure.
In her words, “There is a highly level of nonchalance on the part of consumers, and we are encouraging them to come forward with information anytime that they feel that they have not gotten value for money.”
She also said that part of the Agency’s renewed effort towards ensuring that Nigerian Consumers are protected from poor services delivery and given the best deal and value for Money, they have intensified on the Agency’s mandate of voter education, which has largely been sector based. The Agency have also developed a unique strategy aimed at building Ambassadors and Champions who would promote the activities.
On his part the Managing Editor of the African Leadership Group, thanked the Director General for her efforts towards restoring Consumer Confidence, while assuring the Director General of the group’s readiness to partner with her agency towards educating the Nigerian Consumers.
Hear him, “African Leadership Magazine Group, is very much committed to promoting innovation, which is what the CPC have deployed in delivering on their mandate, especially in the areas of voter education and stakeholders participation, through the Ambassadors and Champions project”.
Consumer Protection Council, CPC, is a Parastatal of the Federal Government of Nigeria, supervised by the Federal Ministry of Trade and Investment, with the mandate of eliminating hazardous products from the market, providing speedy redress to consumers complaints, undertaking campaigns as will lead to increased consumer awareness, ensuring that consumers interest receive due consideration at the appropriate forum, and encouraging trade, industry and professional associations to develop and enforce in their various fields, quality standards designed to safeguard the interest of consumers.